Answers of Frequently Asked Questions
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Click on
the questions
at below to get
answers. If the answer to your questions are not here, please do not hesitate to
ask us at info@callontime.com. One of our
customer service people will get back to you. Most
requests are processed within 24
hours. Emails are answered in the order they are received. Repeated
submissions of your inquiry will not result in a faster response.
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Answers:
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| Q:
I mistakenly wrote my email address wrong when I first bought
phone cards. How do I change it? |
A: Please go to PayPal's site at
http://www.paypal.com :
- Log into your account first. Your wrong email address will be
your user id. When you log into your account, you will see a link called "profile." Click
on "profile," you will see another link called "Email."
- When you click on "Email," you will be taken to another page
where you can add your new email address. Add your new correct email and make it "primary."
Next, delete your old email address. You have now successfully changed your email
address.
From now on, your user id will be your correct email address.
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| Q:
I did not see my PIN at the end of my purchase nor did I receive
the PIN in my email. Why not and what do I do now?
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A: You might not receive your PIN in your email for several reasons:
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Wrong Email Address -- You entered the wrong email address when
you first opened your account and your PIN could not be delivered to
you and was returned to us. Go back to your account and change your
email address as described in the first question.
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Email Account Is Full -- Your PIN was undeliverable and returned
to us because you exceeded your email account's disk quota. Go back your email account and delete some old email to
free some space.
Sometimes you might not get your PIN immediately because of network congestion, the email server may be down, etc. These factors
can delay delivery. Wait for few minutes and see if you receive
the pin.
However, if you have not seen your PIN at the end of the purchase or
didn't receive your PIN in your email:
1. Do not panic. Send us an email. When you email us, make sure you
email us from your email account that you used to buy the PIN or provide the Transaction ID of your purchase to expedite the
process. This is all we need to locate your PIN. You do not need to email us your name, address, what card you bought, etc.
This is for security reasons. We will not email your PIN without your valid email address that you used to buy the PIN or
if you are unable to provide your Transaction ID. When you make your
purchase, PayPal sends you a confirmation email that includes your
Transaction ID.
2. Wait for our reply. One of our customer service representatives
will email your PIN. Service requests are processed in order that they are
received. This may take some time depending on when the email was sent. Most
requests are processed within 24
hours.
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| Q:
This is my first time buying phone cards from here. I have few
questions, could you please answer them? |
A: Sure.
- When do I get the PIN? You will get the PIN at the end of
your purchase. A copy of your PIN is also automatically emailed
from our system. Please make sure you enter the correct email address when you buy for the first time. Because the process
is automated, you can make your purchase at any time of the day and receive the PIN instantly.
Please keep in mind that, if you are a first time buyer, your phone number and other related information needs to be confirmed prior to receiving your PIN number instantly. After you buy at the first time, callontime.com's system will send you an email requesting this information.
After you reply, a customer service representative will call you after 6:00 PM CST (M-F) or after 12:00 PM CST (Sat-Sun). Once your information has been verified, your PIN number will be issued. This process only needs to be performed once. Your second and subsequent PIN purchases will be sent immediately after the request is submitted.
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- Can I pay by my credit card or bank
account? Yes, you can pay by your Visa, Master Card, Discover, American Express or
even bank account. For more information please visit here: http://www.paypal.com.
- Will I be charged any kind of surcharge or cash advance fee
from my bank or credit card? No, you will not be charged any
kind of surcharges or cash advance fees from your credit card company or bank account. You only pay the amount you see
when you buy the cards.
- Do I have to enter my all information every time I buy a phone
card? No, you will only enter your information once, the first
time. Basically, first time you open an account with PayPal, you
set up your credit card or bank account. Next time, you only enter your user id and password. It
is very simply and convenient.
If you have more questions, please do not hesitate to let us know.
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| Q:
When I dial my access code and PIN number, it says it is an
"invalid PIN." Why and what do I do? |
A: Please make sure you are entering your PIN number correctly. If
it still says the same:
- Do not panic. Again, send us email. Once in a while a PIN
might not be activated yet or we may have entered it incorrectly into the database mistakenly and you get this "invalid PIN" message.
When you send us an email, we will test or investigate the PIN. It it is invalid,
we will activate the PIN for you, or, in some cases, we will replace it
with a new activated or the corrected PIN. If you have an emergency to talk right away, you can purchase another PIN to meet your needs. We can always replace or refund for the "invalid PIN"
of your choice.
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Q:
Do I need to dial 011 to place an
international call? Can you provide little instructions of dialing?
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A:
Yes, you will need to dial 011 to place an international call. Here
are short dialing instructions:
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1.
DIAL:
2.
ENTER: Your PIN#
_ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _
3. ENTER:
Your Destination.
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USA
& Canada:
1+Area Code +
Telephone
OTHER COUNTRIES:
011+Country
Code+City Code+Telephone. |
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| Q:
How can I buy multiple pins at one time?
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A: You cannot buy multiple pins at one time. You can only buy one
PIN with each transaction. If you want to buy more than one PIN, you have
to go back and buy your next PIN.
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Any alternative? Yes, if you want to buy multiple pins (10 or
more), email us the money to info@callontime.com
and let us know what cards, how many and what denomination ($5,$10 or
$20), you want want. One of our customer service people will email you the PINs.
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| Q:
I lost my PIN. Can you email it to me again?
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A: Yes, You can get your lost PIN:
- Send us email from your email address (the one that you
provided when you made your purchase) and the approximate date or day that you lost your PIN.
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| Q:
Can I change my credit card numbers or bank account number in my
PayPal account?
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A: Yes, you can change it however you like.
- How do I do it? Log into your account from here:
http://www.paypal.com. Go to profile. Then,
you will see how to change or add your credit card in there. It is very self explanatory.
After you add new card succuessfully, please make sure to make your new credit card as PRIMARY. We
do not maintain any account information. PayPal does. All of your
account's questions can be found at PayPal's site at http://www.paypal.com.
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| Q:
How can I enables
cookies to log into my paypal account?
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A: Your web browser must be configured to accept
'cookies' to access most secure websites, including PayPal. Error
3014 indicates that you must enable cookies on your browser.
Follow the instructions below to enable cookies. If your browser
is not listed, consult your browser's Help section.
If you are using Microsoft Internet Explorer version 6.0 or
higher:
- From the Tools menu,
choose Internet Options
- Click the Privacy tab
- Set the slider to Medium or
just below
- Click Edit
- On the line provided, type
www.paypal.com and click Allow
If you are using Microsoft
Internet Explorer version prior to 6.0:
- From the Tools menu,
choose Internet Options
- Click the Security tab
- Click the Custom Level
button
- From the Settings list,
choose Cookies
- Under the options 'Allow
cookies that are stored on your system' and 'Allow per session
cookies (not stored),' click Enable
- Click OK
If you are using Netscape:
- From the Edit menu,
choose Preferences
- Select Advanced
- Under the Cookies
heading, choose either 'Accept (Enable) all cookies' or
'Accept (Enable) cookies for the originating website'
- Click OK
- Return to the PayPal website
and click your browser's Reload or Refresh
button
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| Q:
Once in a while, when I try to call, the access number is busy.
Why and what can I do?
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A: A high volume of calls can make the access number busy.
- How do I get around this problem? You can keep trying few
times. Sometimes the line becomes available right away. Some cards have more
than one access number. You can try another access number. For some
cards, they may have different access numbers for various languages. You can try using one of
them. You might not understand the language but if you are a regular prepaid calling card user, the pattern will be the
same.
- -- Usually, after the first voice, you should dial the PIN number.
Then, after the second voice, you should dial your phone numbers.
- Alternatively, just wait 5 minutes and try again. Numbers become
available very quickly after busy tones.
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| Q:
Is
live customer service people available 24 hours?
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A: No, a live customer service people is not available
24 hours. Our online shopping site is open 24 hours so that you
can buy 24 hours and receive the PIN instantly from our automated
system.
- When do I get my reply if I
have any questions or problems?
- -- Usually, if a customer
service people are available, they will respond your email
within 15 min. If you do not hear within 15 min, please wait
until a customer service people is available to see your
email. Repeated
submissions of your inquiry will not result in a faster response if
no customer service people are around. Also, emails are answered in the order they are received.
If you do not hear within 24 hours of any request, you must
re-email to know the status of your request.
- Do you support during the
weekend if needed?
- -- Yes, we support during the
weekend. Again, If you do not hear within 15 min, please wait
until a customer service people is available to see your
email.
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All Rights Reserved.
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